Privacy Policy

1. Introduction

Welcome to Charming Tours 2 Morocco. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, book a tour, or interact with our services, and tell you about your privacy rights.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username, title, passport details (if strictly required for booking accommodations).
• Contact Data: includes billing address, email address, and telephone numbers.
• Financial Data: includes payment card details (processed securely via third-party processors, we do not store full card numbers).
• Transaction Data: includes details about payments to and from you and other details of tours or services you have purchased from us.
• Profile Data: includes your inquiries, custom dream trip preferences, feedback, and survey responses.
• Usage & Technical Data: includes internet protocol (IP) address, browser type, geographical location, and how you use our website.

3. How Is Your Data Collected?

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms (like the "Check Booking" or "Dream Trip" portal) or corresponding with us by phone, email, or WhatsApp.
• Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions using cookies and server logs.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer and manage your tour booking.
• To process and deliver your requested services, manage payments, fees, and charges.
• To manage our relationship with you (e.g., notifying you of changes to policies or providing urgent custom trip updates).
• To improve our website, services, marketing, and customer relationships.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, or restriction of transfer of your data. If you wish to exercise any of the rights set out above, please contact us.